Warehousing and Distribution Processes

To ensure the prompt distribution of A.C.E materials we currently employ seven full time staff and casuals as required. The structure consists of: Distribution Manager, Leading Hand, Warehouse Assistant, two Administrative Assistants, a Receptionist and a Accounts Receivable Clerk. Our full time staff are supplemented by regular casuals who share the workload during our busier times.

Distribution Services

Some Short Facts:

• Between 5000-6000 orders are processed annually
• An order can range from a single item to many thousands
• Peak Ordering period is February to March
• Four to Five Containers of Stock are received annually
• Annual Stocktake takes place at the end of June and occupies 4 days

Countries we service:

• Australia
• New Zealand
• Papua New Guinea
• Indonesia
• Fiji
• Solomon Islands
• Vanuatu
• Cook Islands
• Nauru
• Tonga

 Freight Service ProvidersA.C.E. Paces in the SCEE warehouse ready for distribution.

• Australia Post (for domestic shipments) Track your Eparcel consignment
• TNT Global Express Track your TNT consignment
• TNT Economy Express
• TNT Air Cargo
• TOLL Priority Global
• Vanguard Logistics (for sea fright consignments)

 Distribution Services can assist with:

• Placing orders with SCEE
• Tracking orders in transit
• Stock availability
• Freighting Options
• Returns and Discrepancy Claims
• Payment Options

 Distribution Services cannot assist with the following:

• Academic questions related to course work being undertaken by students (refer to your educational institution)
• What to order next
• Detailed accounting issues (please request assistance from our accounting department)
• Detailed questions about curriculum content
• Questions relating to credits for courses

 Order Processing

Our chief function is order processing:

Orders can be received by a variety of means (mail, email, phone or in person). We are currently working on a webstore as well.

We strongly recommend use of our specially prepared order forms in either Excel or PDF format. These can be downloaded from this site under PRODUCT CATALOGUE AND ORDER FORMS. Our Product Catalogue gives detailed information about the following:

• Placing an Order – Page 6
• Methods of Ordering – Page 7
• Freight Information – Page 9
• Claims and Returns – Page 12
• Accounts Information – Page 13

 Order Forms available:

• Affiliated Home School: for those who are affiliated with a SCEE recognised Home Education Provider
• Affiliated Schools: for day school affiliated with SCEE
• Affiliated PNG Schools: for PNG day schools affiliated with SCEE
• Unaffiliated Schools: for fully-operating day schools not affiliated with SCEE
• Retail: For use by individuals not affiliated with SCEE

 Following an order through the system:

• Receipt and date stamped.
• Account status and customer’s address checked
• Order is entered into our accounting system and freight calculated
• A Sales Order is printed
• The Sales Order is checked against the customer’s original
• The Sales Order is edited where necessary
• Customer payment processed if paying by credit card
• Quotes are issued to school-based accounts
• The Sales Order is released to the warehouse for processing
• The order is picked from the shelf
• The picked order is checked by the Quality Control person
• Any alterations required are referred back to the office (such as the recording of back orders)
• Freight and weights are calculated and the data is added to the invoice
• Address data is exported to our Dispatch system
• Address labels, consignment notes and commercial invoices are raised and a final manifest printed
• Invoices are batch-printed, returned to the warehouse and married up to the orders.
• Orders are sealed and made ready for collection
• For overseas schools, consignment notes are emailed to allow tracking by the school

 Other Information available from this site:

• Free Sample Pack of A.C.E. materials and brochures
Scope and Sequence
Curriculum Updates
• Product Assistance